Customer Service Delivery Driver

The Sherwin-Williams Company; Siloam Springs (AR); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is seeking a delivery associate responsible for servicing wholesale and retail customers, answering product questions, and recommending solutions. The role includes delivering products from Sherwin-Williams stores using company vans or trucks with a focus on safety and timeliness.

Responsibilities include assisting customers, processing transactions, and maintaining accurate records.

Qualifications

• Must be at least 21 years old.
• Must be legally authorized to work without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift 50 lbs frequently and 70 lbs occasionally.

Responsabilités

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Process sales transactions accurately and according to policies.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Load, transport, and deliver items to customers safely and on time.
• Tint and mix products to customer specifications.
• Maintain store vehicle and report repairs as needed.

Connaissances

Customer service

Sales ability

Bilingual (Spanish)

Product knowledge

Formation

High School diploma or GED

Outils

Forklift operation

Delivery vehicle operation

Description du poste

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish