Retail Customer Service Delivery Driver

The Sherwin-Williams Company; Clovis (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a delivery driver to work closely with wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will deliver products from Sherwin-Williams stores in company vans or pickup trucks.

Job duties involve contact with customers, which may include minors, and access to cash and other items of value. The Company assesses criminal history for safety and operations, and compliance with safety and

Qualifications

• Must be at least 21 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employee: must have a meets expectations rating and completed HR Cloud eLearning courses.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and over the phone by determining needs and presenting products.
• Process sales transactions accurately per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Load, transport, and deliver items to customers safely.
• Assist with loading and unloading items from vehicles.
• Maintain store vehicle and report repairs or servicing needs.
• Adhere to assigned routes and follow time schedules.
• Comply with laws, safety procedures, and driving regulations.
• Prepare reports and documents related to deliveries.
• Operate equipment and machines such as cars, trucks, forklifts.

Skills

Customer service

Delivery

Sales support

Vehicle operation

Education

High School diploma or GED

Tools

Forklift operation

Vehicle operation

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish