Customer Service Delivery Driver

Sherwin-Williams; Poplar Bluff (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Sherwin-Williams is seeking a Delivery Driver to serve wholesale and retail customers by determining needs and recommending products. You will deliver orders from Sherwin-Williams stores using company vans or trucks, while maintaining safety and accuracy in all transactions.

The role involves loading/unloading, tinting/mixing products, and driving to customers according to routes and schedules. A valid license, ability to lift up to 70 lbs, and availability for evenings/weekends are required;

Qualifications

• Must be at least 21 years old
• Must be legally authorized to work without sponsorship
• Must have a valid, unrestricted Driver's License
• Lift up to 50 lbs regularly and up to 70 lbs occasionally
• Ability to work evenings and weekends
• Experience in delivery, retail, or customer service preferred
• Bilingual abilities (English/Spanish) preferred

Responsibilities

• Provide excellent sales service and determine customer needs
• Assist customers in person and by phone with products and services
• Process sales transactions accurately per policy
• Meet monthly, quarterly, and yearly sales goals
• Maintain accurate work order files
• Retrieve products from floor or warehouse
• Tint and mix products as needed
• Load, transport and deliver items safely
• Assist with loading/unloading from vehicles
• Maintain store vehicle and report servicing needs
• Follow routes and schedules
• Comply with traffic and safety laws while driving
• Prepare delivery reports and documents
• Operate vehicles and equipment such as cars and forklifts

Skills

Customer service

Sales support

Cash handling

Route adherence

Load and unload

Vehicle operation

Safety compliance

Heavy lifting

Education

High School diploma or GED

Tools

Forklifts

Vehicles (cars, vans, trucks)

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish