Customer Service Delivery Driver

The Sherwin-Williams Company; Mattoon (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Prescription savings

Virtual physician visits

Time away from work (vacation/holidays

Military leave

Job summary

The Sherwin-Williams Company is seeking a part-time Associate to serve wholesale and retail customers, determine needs, and recommend solutions. You will deliver products from stores, maintain vehicle readiness, and support sales goals in Mattoon, IL.

You will assist with loading/unloading, tinting/mixing products, and ensuring accurate transactions while upholding safety and customer service standards. This role includes driving routes and schedule adherence.

Qualifications

• Provide excellent sales service to customers.
• Assist customers in person and by phone.
• Process sales transactions accurately and in line with policies.
• Maintain accurate work order files and records.
• Tint and mix products per customer specifications.
• Load, transport and deliver items to customers safely and on schedule.

Responsibilities

• Deliver items to customers safely and on schedule.
• Load and unload items from vehicles.
• Maintain the store vehicle and report needs for repairs.
• Adhere to assigned routes and time schedules.
• Operate vehicles and equipment such as cars, trucks, forklifts.

Skills

Customer service

Sales

Delivery logistics

Cash handling

Bilingual

Education

High School diploma or GED

Tools

Forklifts

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

The individual selected for this role will be expected to work at Store #3181,

located at: 1012 Broadway, Mattoon, IL 61938.

This is a part-time position and the starting pay rate is $17.50/hr.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave. For more information about our benefits, visit http://www.myswbenefits.com/

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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