Customer Service Delivery Driver

Sherwin-Williams; Marquette (MI); On-site; USD 21,000 - 29,000; Part time

Job summary

Sherwin-Williams store #3659 in Marquette, MI is seeking a part-time associate. You will assist customers, process sales, and handle deliveries; tinting and mixing products as required. The role may involve driving routes and maintaining delivery records with safety in mind.

Starting pay is $18.00/hr or based on relevant experience; must meet the minimum qualifications and be able to lift up to 70 lbs. Bilingual Spanish helpful.

Qualifications

• Must be 21+ years old and legally eligible to work without sponsorship.
• Excellent customer service and ability to handle transactions accurately.
• Willingness to drive and deliver items; forklift or vehicle operation experience a plus.

Responsibilities

• Assist customers in person and over the phone by identifying needs and offering products.
• Process sales transactions accurately following store policies.
• Load, transport, and deliver items to customers safely and on time.
• Tint and mix products to meet customer specifications as needed.
• Maintain accurate work orders and prepare delivery reports.

Skills

Customer service

Sales

Delivery

Driver's license

Bilingual Spanish

Education

High School diploma or GED

Job description

The individual selected for this role will be expected to work at Store #3659, located at: 2863 US 41 West Marquette, MI 49855. This is a Part-Time job Starting Pay: $18.00/hr OR based on relevant experience

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish