Customer Service Delivery Driver

The Sherwin-Williams Company; Hutchinson, City of Rochester (KS, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated delivery and sales associate to enhance customer satisfaction through exceptional service. In this role, you will connect with customers, understand their needs, and deliver products efficiently. Your responsibilities will include managing sales transactions, maintaining delivery schedules, and ensuring the safe transport of items. This position offers an exciting opportunity to work in a dynamic environment, where your contributions will directly impact customer experiences and satisfaction. If you are passionate about customer service and have a knack for sales, this role is perfect for you.

Qualifications

• Experience in retail or customer service is preferred.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Ensure customer satisfaction through excellent sales service.
• Load, transport, and deliver items to customers safely.
• Maintain precise work order files and formulas.

Skills

Customer Service

Sales

Communication

Time Management

Education

High School Diploma or GED

Tools

Forklift

Delivery Vehicle

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and following time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.
• Must be at least 21 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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