Customer Service Delivery Driver

The Sherwin-Williams Company; Dunkirk (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Time away from work (vacation/holidays

Job summary

The Sherwin-Williams Company in Dunkirk, MD is hiring a Delivery Associate to serve wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will deliver products from store #5391 using company vehicles, ensuring safety and timeliness.

Primary duties include assisting customers, processing sales, loading/unloading items, and maintaining vehicle readiness. Must be 21+, have a valid license, and be able to lift up to 70 lbs as required.

Qualifications

• Minimum 21 years of age and legally eligible to work in the United States.
• Valid, unrestricted Driver's License required.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends as needed.
• Prior experience in delivery, retail, or customer service preferred.

Responsibilities

• Deliver products to customers safely and on time using company vehicles.
• Assist customers in person and over the phone, determining needs and offering solutions.
• Process sales transactions accurately and in line with policies.
• Load, unload, and stock merchandise from vehicles and store floor.
• Maintain vehicle and report maintenance needs to supervisor.
• Adhere to routes, time schedules, and all safety regulations.

Skills

Customer service

Sales ability

Safety awareness

Delivery driving

Education

High School diploma or GED

Tools

Forklifts

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

The individual selected for this role will be expected to work at Store #5391, located at: 10740 Town Center Blvd, Dunkirk, MD 20754-2736

• This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish