Customer Service Data Entry Specialist

Lippert; Altoona (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Lippert is hiring a Customer Support Data Entry Specialist in Altoona, WI. You will enter inbound orders into the ERP system and communicate with customers to confirm details while coordinating with sales and pricing teams to resolve issues. Knowledge of the product line and accurate recordkeeping are required.

Strong MS Excel skills and ERP experience are preferred. The role emphasizes accuracy, organization, and timely processing, with benefits and a collaborative, inclusive team culture at

Qualifications

• Experience in customer service, order processing, or administrative support.
• Proficient with MS Office Suite and advanced Excel.
• Experience with ERP systems for transaction processing and reporting.

Responsibilities

• Receives inbound email orders and accurately enter them into the ERP system
• Communicates with customers to clarify order details as needed
• Identifies and report any discrepancies or issues with orders
• Coordinates with sales, customer service and pricing teams to resolve order issues
• General knowledge of the product line and pricing schedules
• Maintains organized records of all orders and related documents
• Performs all other responsibilities as may be assigned by management

Skills

Time management

Customer service

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

Advanced MS Excel

ERP systems

Job description

Overview

Come join the Lippert team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Customer Support Data Entry Specialist

Our Customer Support Data Entry Specialist performs duties required to meet customer service goals, and supports overall company quality policy “The Customer is King”.

Responsibilities:

• Receives inbound email orders and accurately enter them into the ERP system


• Communicates with customers to clarify order details as needed


• Identifies and report any discrepancies or issues with orders


• Coordinates with sales, customer service and pricing teams to resolve order issues


• General knowledge of the product line and pricing schedules


• Maintains organized records of all orders and related documents


• Performs all other responsibilities as may be assigned by management

Qualifications:

• Education: High School Diplomaor equivalent


• Computer Skills: Proficient with MS Office Suite, Advanced MS Excel; prior experience with ERP systems within transaction processing, reporting and inquiries


• Organization Skills: Effective time management skills and the ability to organize and direct the quality of the work of teams amidthe demands of multiple projects.


• Previous Work Experience: Customer service, order processing or administrative support

Preferred Education and Experience:

1. Work Experience: 2 years of experience sales, customer service or distribution environment

Work Authorization/Security Clearance:

Must be able to pass EVerify

Why We are Different:

At Lippert Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.


• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!


• Fair and competitive compensation.


• Career development and mentoring and opportunities to grow.


• Holiday, personal and vacation days.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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