Customer Service Data Entry (Spanish Speaker)

NielsenIQ; Houston (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company specializing in consumer intelligence seeks a bilingual Customer Service Data Entry representative in Houston. The role involves recruiting households for data collection, ensuring data quality, and complying with Nielsen's methodology. Candidates should exhibit strong customer service skills and be adept at working in diverse environments. Benefits include flexible work arrangements, comprehensive health plans, and a competitive salary.

Benefits

Comprehensive healthcare plan

Flexible spending accounts

Life and AD&D insurance

401(k) retirement plan with matching

Tuition Reimbursement

Qualifications

• Must be bilingual in Spanish and English.
• Ability to follow directions and meet deadlines required.

Responsibilities

• Recruit households for Nielsen Consumer Panel using proven techniques.
• Check data quality and deliver results to the manager.
• Educate panelists on scanner usage.

Skills

Strong customer service skills

Human relations skills

Analytical skills

Teamwork skills

Organizational skills

Computer skills

Education

High School Degree or GED

Bachelor's Degree (preferred)

Job description

Customer Service Data Entry (Spanish Speaker)

Customer Service Data Entry (Spanish Speaker)

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This range is provided by NielsenIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $30,000.00/yr

Company Description

R25_0009931|US

This role is remote in Houston, Texas. There is 20 to 30 percent travel throughout the US. This role is for bilingual candidates, English and Spanish. Please note that the person has to be based in Houston Texas

Job Description

The responsibilities of this role include recruitment of households to participate in the Nielsen Consumer Panel. This role is required to maintain an assigned number of households in order to achieve weekly transmissions and quality data of all the brands included in the covered product categories. This role also checks if the information collected by the household is correct and delivers the highest quality information from each household visited. The employee is expected to adhere strictly to Nielsen rules of data collection and deliver results to their manager.

• Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques.
• Visit selected homes, within a designated territory when the panelist presents collaboration gaps
• Educate panelists on proper scanner usage and the importance of scanning all products.
• Adhere to Nielsen methodology and follow policies and procedures.
• Recruit statistically selected eligible homes within an area, without an appointment
• Persuade and educate the households while overcoming objectives, maximizing panel participation and building rapport.
• Persuade panelists to complete surveys via paper and/or online.
• Effectively communicate incentive and reward potentials to panelists, as well as address panelists' questions that may arise throughout participation.
• Support other Teams.
• Collaborate with various departments within Nielsen to ensure a quality sample that is in compliance with methodology.
  
  

Drive to selected homes, within a designated territory using the company-provided vehicle and supplied GPS.

Collaborate with the National Consumer Panel (NCP) to ensure a quality sample that is in compliance with methodology.

Qualifications

• Bilingual in Spanish/English
• Strong customer service and human relations skills
• Ability to follow directions
• Strong analytical skills
• Excellent teamwork skills
• Excellent organizational skills and ability to meet deadlines
• Ability to work various hours (evenings and weekends and holidays)
• Strong computer skills
• High School Degree or GED
• Willing and able to be outside in all weather conditions going door-to-door to people's homes- including, but not limited to single-family homes, townhouses, mobile homes, condominiums and apartments.
• Bachelor's Degree is a plus
• Being able to navigate stairs, elevators, walkways and driveway (paved and unpaved) and a wide array of entrances into people's homes.
• Willing and able to interact with people for several hours in their home - regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray.
• Travel to other markets to support other teams.
  
  

Additional Information

• Comprehensive healthcare plan (medical, Rx, dental and vision)
• Flexible spending accounts and Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Discretionary paid time off program and 11 paid holidays
  
  

This role has a market-competitive salary with an anticipated base compensation of the following range:$30,000.00 40,000.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Information Services

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