Customer Service - Customer Solutions Specialist

Chromalloy Corporation; San Antonio (TX); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer matching

Paid time off and holidays

Quarterly/annual bonuses eligibility

Job summary

Chromalloy in San Antonio, TX is seeking a Customer Solutions Specialist to provide exceptional support to customers while coordinating with internal teams to ensure orders and service inquiries are handled efficiently and accurately. You will serve as a main point of contact, guiding customers through inquiries, order updates, and related requests to drive a positive customer experience.

The role involves working with Production, Planning, Procurement, Quality, and Shipping, maintaining

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Experience with ERP/CRM/order management systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and other channels.
• Respond to inquiries and coordinate solutions with internal teams.
• Prepare quotations, customer reports, and order-related documentation.
• Maintain accurate customer, sales, and order records in company systems.
• Provide customers with order status updates and delivery information.
• Collaborate with Production, Planning, Procurement, Quality, and Shipping to support requirements.
• Resolve issues and ensure timely follow-up and communication.
• Build positive customer relationships and support continuous improvement.

Skills

Verbal communication

Written communication

Detail orientation

Organizational skills

Customer service mindset

Multitasking

Team collaboration

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

ERP systems

CRM systems

Order management systems

Microsoft Office (Outlook, Word, Excel)

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Job Summary

We’re looking for a Customer Solutions Specialist to provide exceptional support to our customers while coordinating closely with internal teams to ensure orders, communications, and customer needs are handled efficiently and accurately. In this role, you will serve as a key point of contact, helping customers navigate inquiries, order updates, and service-related requests while contributing to a positive customer experience and business success.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. Whether you're improving processes, supporting operations, solving technical challenges, or driving business performance, your contributions help keep aircraft flying safely around the world.

Location

San Antonio, TX

Schedule

On-site

What You’ll Be Doing

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond to customer inquiries and coordinate solutions with internal teams.
• Prepare quotations, customer reports, and order-related documentation.
• Maintain accurate customer, sales, and order records within company systems.
• Provide customers with order status updates, delivery information, and other key communications.
• Partner with Production, Planning, Procurement, Quality, and Shipping teams to support customer requirements.
• Help resolve customer issues and ensure timely follow-up and communication.
• Build and maintain positive, professional customer relationships.
• Support continuous improvement initiatives that enhance customer service and operational efficiency.
• Follow company policies, quality standards, and regulatory requirements while maintaining a strong commitment to safety and ethics.

What We’re Looking For

• High School Diploma or GED required.
• Customer service, administrative support, inside sales support, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a professional and positive approach.
• Ability to work both independently and collaboratively across departments.
• Strong problem-solving skills and a willingness to learn

Nice to Have

• Associate's or Bachelor's degree in Business, Communications, Supply Chain, or a related field preferred.
• Experience supporting customers within a manufacturing, aerospace, distribution, or industrial environment.
• Experience working with ERP, CRM, or order management systems.
• Familiarity with customer quotations, order entry, or sales support processes

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/