Customer Service – Cruise Lines | Work From Home

Medium; Florida City (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

A leading travel company is seeking a remote Customer Service representative for cruise lines. You will assist clients with cruise-related inquiries and bookings while providing professional service. Ideal candidates should have strong communication skills and a passion for cruise travel. The position offers flexible hours and paid training.

Benefits

Flexible work-from-home schedule

Paid training and mentorship

Exclusive cruise perks and travel discounts

Qualifications

• Strong communication and problem-solving skills required.
• Customer service experience preferred in travel, hospitality, or retail.
• No prior travel industry experience required; training provided.

Responsibilities

• Answer client questions about cruise itineraries and amenities.
• Assist with booking requests and modifications.
• Provide timely and professional customer service.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Detail-oriented

Passion for cruise travel

Job description

Overview

Job Title: Customer Service – Cruise Lines | Work From Home

Company: Destination Knot

Employment Type: Remote

About Us: Destination Knot is a travel company that specializes in creating unforgettable cruise vacations, luxury getaways, and group travel experiences. We are passionate about helping our clients explore the world by sea while offering expert planning, exceptional service, and personalized support every step of the way.

Responsibilities

• Answer client questions about cruise itineraries, cabins, amenities, and inclusions
• Assist with booking requests, modifications, and travel preferences
• Provide timely and professional customer service throughout the booking process
• Communicate with cruise suppliers for updates, confirmations, and special requests
• Monitor payment timelines, travel documentation, and post-booking follow-up
• Keep accurate records of client preferences and reservations

Qualifications

• Strong communication and problem-solving skills
• Customer service experience preferred (travel, hospitality, or retail a plus)
• Comfortable navigating online booking tools and email platforms
• Detail-oriented and able to manage multiple tasks independently
• Passion for cruise travel and learning about cruise lines
• No prior travel industry experience required—training provided

What You’ll Gain

• Flexible work-from-home schedule
• Paid training and team mentorship
• Income potential through performance-based project support and client satisfaction
• Access to exclusive cruise perks, industry rates, and travel discounts
• Growth paths into cruise planning, sales, or leadership roles

How to Apply

If you enjoy delivering excellent customer service and love the idea of helping others cruise the world, we’d love to hear from you. Apply today to join Destination Knot and build a rewarding career from home!

Salary: $40,000 - $70,000 a year