Customer Service Coordinator - Truck Fleet Services

Ryder Supply Chain Solutions; New York (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Ryder Supply Chain Solutions in Bronx, NY is seeking a Customer Service Coordinator to support shop operations, manage communications, scheduling, and inventory. You will drive repair workflows, coordinate with rental and external vendors, and maintain maintenance records in a fast-paced, team-oriented environment.

The role emphasizes strong customer service, documentation, and collaborative problem solving, with a weekly pay structure and competitive benefits.

Qualifications

• Detail oriented with excellent follow‑up practices.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate in a fast-paced environment and self-driven to excel.
• Ability to create and maintain professional relationships at all levels of the organization.
• Ability to work independently and as a member of a team.

Responsibilities

• Support shop management through timely customer communications and scheduling.
• Handle inventory ordering and stocking, repair follow-up and maintenance file management.
• Improve customer communications and ensure customer expectations are met.
• Schedule preventative maintenance, repair campaigns and follow-ups for vehicles.
• Coordinate with rental counters, outside vendors, and customers for repair needs.

Skills

Detail oriented

Multi-tasking

Time management

Relationship building

Team player

Job description

Customer Service Coordinator - Truck Fleet Services

New York, New York, United States

Sep 9, 2026

$24/hour

Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Job Description

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Location: Bronx, NY 10454

Work Schedule: Monday - Friday 8:00 am to 4:00 pm

Hourly Pay - Paid Weekly

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares!

CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores.

WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.

PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.

ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.

Additional Responsibilities

Contribute to cost containment through effective inventory planning and warranty.

Enhance branch productivity through effective work scheduling and planning.

Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow‑up practices, Required..

Capable of multi-tasking, highly organized, with excellent time management skills, Required

Flexibility to operate and self‑driven to excel in a fast‑paced environment , Required

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required

Ability to work independently and as a member of a team, Required

Qualifications

1 year or more in customer service or comparable experience with issues resolution, Required.

Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

No

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type

Hourly

$24.00

$24.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or800-793-3754.

Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Ryder Supply Chain Solutions delivers innovative fleet management, dedicated transportation, and comprehensive logistics services, recognized for excellence and sustainability in the industry.

Transportation, Logistics, Supply Chain and Storage