Customer Service Coordinator — Mon-Fri, Growth & Benefits

Crown Uniform & Linen Service; Brockton (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401k

PTO

Career growth opportunities

Weekly pay

Job summary

Crown Linen Service, Inc. in Brockton, MA, is seeking a Customer Service Coordinator to keep the service team organized and on track. You will coordinate with route drivers, managers, and customers to ensure daily check-ins and service requests run smoothly.

The role offers a Monday–Friday schedule with weekly pay and full benefits, including 401(k) and PTO, plus career growth opportunities in a stable, growing family-owned company.

Qualifications

• High school diploma required; some college preferred.
• 3+ years of customer service experience.
• 2+ years of administrative experience.

Responsibilities

• Support your team with helpful insights and updates to keep things running smoothly.
• Be the daily point of contact for questions, check-ins, and customer updates.
• Help monitor and improve service using our CRM system.
• Manage incoming service calls, requests, and phone logs with care.
• Assist with customer concerns, special requests, or escalations.
• Review and approve invoices or service stops based on payment status.
• Help train new hires and keep their paperwork in order.
• Join daily route check-ins and help audit routes as needed.

Skills

Customer service

Communication

Organization

Multitasking

Deadline-oriented

Teamwork

Education

High school diploma

Some college preferred

Tools

CRM system

Microsoft Office

Job description

Crown Linen Service, Inc. in Brockton, MA, is seeking a Customer Service Coordinator to keep the service team organized and on track. You will coordinate with route drivers, managers, and customers to ensure daily check-ins and service requests run smoothly.

The role offers a Monday–Friday schedule with weekly pay and full benefits, including 401(k) and PTO, plus career growth opportunities in a stable, growing family-owned company.