Customer Service Coordinator - Bilingual (Mandarin)

Total Quality Logistics; Spanish Fort (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading logistics company as a Customer Service Coordinator, where you will provide expert support in transportation processes and customer service. Benefit from health coverage, structured career paths, and tuition reimbursement. Must be fluent in Mandarin and have solid customer service experience.

Benefits

Health, Dental and Vision coverage

401(k) with company match

Tuition reimbursement up to $5,000/year

Employee referral bonus opportunities

Voted best companies to work for

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Mandarin.
• Strong verbal communication skills.

Responsibilities

• Become the subject matter expert on administrative tasks.
• Document and manage all tasks in internal systems.
• Provide excellent customer service to stakeholders.

Skills

Customer Service

Communication

Bilingual (Mandarin)

Microsoft Office

Job description

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About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:
* Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
* Advancement opportunities with structured career paths
* Up to $5,000/year in tuition reimbursement
* Employee referral bonus opportunities
* We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:
* Become the subject matter expert on all administrative tasks related to your aligned account(s)
* Document and manage all tasks in our internal systems
* Schedule appointments and help coordinate shipments from pickup to delivery
* Help resolve shipping issues with a high level of professionalism
* Provide excellent customer service to internal and external stakeholders
* Support with billing and payment processing as needed

What you need:
* 1+ year customer service experience preferred
* Fluent in English and Mandarin
* Hall of fame work ethic with a history of excellent attendance
* Strong verbal communication skills - face to face and over the phone
* Proficient in Microsoft Office, including Word, Excel, and Outlook
* Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 26000 Bass Pro Dr, Bldg E200 Spanish Fort, AL 36527

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Truck Transportation

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