Customer Service Coordinator - 1st Shift

Total Quality Logistics; Cincinnati (OH); On-site; Full time

Job summary

A leading logistics company is seeking a Customer Service Coordinator for the 1st shift in Cincinnati. This entry-level role focuses on providing exceptional service to transportation partners, resolving issues, and assisting the customer service team. With a starting pay of $17.50/hour, the position offers health benefits, career growth opportunities, and a structured training program. Join a recognized employer and contribute to a dynamic team.

Benefits

Health, Dental, and Vision coverage

401(k) with company match

4-week paid training program

Up to $5,000/year tuition reimbursement

Employee referral bonuses

Qualifications

• Desire to contribute to TQL’s growth.
• Strong work ethic with excellent attendance.

Responsibilities

• Provide excellent customer service to TQL’s carriers.
• Resolve shipping issues professionally.
• Document and manage tasks in internal systems.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Service Coordinator - 1st Shift

Join to apply for the Customer Service Coordinator - 1st Shift role at Total Quality Logistics.

As a Carrier Services Coordinator, you will be responsible for providing exceptional service to TQL’s transportation partners. You will work with the customer service team to assist carriers via phone calls, resolving issues and answering questions.

What’s in it for you:

• Starting at $17.50/hour
• Health, Dental, and Vision coverage, including plans with $0 payroll deduction, plus 401(k) with company match
• Career growth opportunities with structured paths and mentorship
• 4-week paid training program
• Up to $5,000/year tuition reimbursement
• Employee referral bonuses
• Recognition as a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

Responsibilities:

• Provide excellent customer service to TQL’s carriers
• Resolve shipping issues professionally
• Verify cargo and liability insurance expiration dates with insurance companies
• Document and manage tasks in internal systems
• Communicate with the sales team as needed

Requirements:

• Desire to contribute to TQL’s growth
• Strong work ethic with excellent attendance
• Ability to take ownership and complete tasks

Location: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Administrative and Customer Service
• Industries: Transportation, Logistics, Supply Chain, Storage