Customer Service Coordinator

WashU Carwash; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A community-focused car wash brand is seeking a highly motivated Customer Service Representative to deliver superior customer service. This role requires managing customer inquiries, resolving complaints, and collaborating with the management team. The ideal candidate should have excellent communication skills and 1-2 years of customer service experience. This position supports remote work with opportunities for professional growth and a balanced work/life structure.

Benefits

Medical, dental and vision insurance

Opportunity for professional growth

Respect of a work/life balance

Paid Time Off

Bonus Pay

Qualifications

• 1-2 years of Customer Service Experience preferred.
• Ability to present a positive attitude in all customer interactions.
• Efficiently manage various customer service tasks.

Responsibilities

• Respond to customer inquiries via phone, email and text in a timely manner.
• Handle customer complaints and provide solutions.
• Collaborate with the General Managers to resolve customer issues.
• Identify trends in customer feedback for improvement.

Skills

Reliability

Attention to detail

Positive attitude

Excellent communication skills

Time Management

Team Mindset

Job description

Company Overview

At WashU Carwash, our mission is to be our community's preferred car wash brand by obsessively pursuing excellence in all things. We take pride in maintaining high standards and fostering a culture of continuous improvement. Our core values guide our approach to business and customer service: a strive-not-arrived attitude, the belief that good enough is not good enough, the importance of healthy communication rooted in respect, reliance on data-driven decision-making, and embracing a lean mindset.

About the Role

WashU Carwash is seeking a highly-motivated Customer Service Representative. We are looking for an experienced, customer service-driven individual who understands the meaning of a world-class experience. Delivering superior customer service is essential to the daily success of our operations. The ideal candidate's ability to present a positive, can-do attitude in all customer interactions and efficiently manage various customer service tasks are extremely valued.

Work remotely as part of a fast-moving team with significant professional growth opportunities!

This position reports to the Director of Marketing and is responsible for day-to-day customer success and account management.

Key Responsibilities

• Respond to customer inquiries via phone, email and text in a timely and professional manner
• Handle customer complaints and provide solutions to ensure a world class customer experience
• Collaborate with the General Managers and maintenance to resolve customer issues
• Resolve issues that cannot be resolved at the location (billing, refunds, service concerns, etc)
• Identify trends in customer feedback and communicate findings to management for continuous improvement

What you need to succeed

• Reliability
• Attention to detail
• Enthusiasm, energy and a positive attitude
• Be a Go-Getter
• Excellent communication skills
• Time Management skills
• Team Mindset
• 1-2 years of Customer Service Experience Preferred

What we offer

• Medical, dental and vision insurance
• Opportunity for personal, professional and financial growth
• Work from home supported by a local leadership team!
• Respect of a work/life balance!
• Paid Time Off
• Bonus Pay