Customer Service Coordinator

The TJX Companies, Inc.; La Verne (CA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Employee Assistance Program (EAP)

Job summary

Marshalls in California is seeking a front‑of‑store supervisor to promote an outstanding customer experience and lead Associates. You will train, coach, and motivate staff while ensuring loyalty programs are deployed and store standards are met.

Responsibilities include scheduling, POS coverage, addressing customer concerns, and maintaining a clean, safe store. Flexible nights/weekends and strong merchandising know‑how are required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong merchandising knowledge.
• Excellent communication and organizational skills.
• Ability to train others.

Responsibilities

• Promotes an excellent customer experience and oversees front-of-store teams.
• Trains and mentors associates on front-end principles and loyalty programs.
• Assigns registers and coordinates breaks; ensures POS coverage.
• Addresses customer concerns promptly and maintains store cleanliness.
• Ensures compliance with labor laws and store policies.
• Supports shrink reduction and safety initiatives.
• Communicates priorities to management and staff.

Skills

Customer service

Leadership

Merchandising

Communication

Training

Coaching

Teamwork

Tools

POS system

Cash handling

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match