Customer Service Coordinator

Penske; Goodyear (AZ); Presencial; USD 58.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift differentials

Training and development opportunities

Competitive wage

Descripción de la vacante

Penske in Goodyear, AZ is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes customer communication, parts availability, and efficient scheduling to maximize uptime and service quality.

Responsibilities include updating customers on maintenance, coordinating with vendors, and ensuring safety policies and DOT/OSHA guidelines are followed.

Formación

• Must have 2 years of customer service experience.
• Requires at least 1 year of hands-on mechanical experience.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associate/Technical School Degree or Bachelor’s preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske management instructions and safety policies.
• Regular, predictable, full attendance is essential.
• Willingness to travel and adhere to schedule and location requirements.

Responsabilidades

• Develop daily and weekly workforce plans considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates and resolve service issues with customers.
• Ensure Penske Rental units are maintained and ready for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as needed.
• Perform other tasks as assigned by supervisor.

Conocimientos

Customer service experience

Mechanical experience

Supervisory experience

Service department administration

Service scheduling programs

Diagnostic programs

Customer communication

Flexible schedule/availability

Educación

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

ASE certification preferred

Herramientas

Service scheduling programs

Diagnostic programs

Descripción del empleo

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Pay

$28-30/hr. or $58,240-$62,400/annually depending on experience

Schedule

Monday - Friday; 8:00AM - 4:30PM

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Why is Penske for you?

• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
• Penske offers several training and development opportunities, so you can grow your career!

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.