Customer Service Coordinator

Penske Truck Leasing; Dayton (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading transportation provider is seeking a Customer Service Coordinator in Dayton, OH. This role focuses on scheduling maintenance requests, coordinating repairs, and ensuring customer satisfaction. Ideal candidates will have a strong background in customer service and mechanical experience.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• High School diploma or equivalent required.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs.
• Communicate with customers for maintenance updates and service issues.
• Maintain shop productivity and optimize work plans.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Associates Degree or Bachelors Degree preferred

Job description

Join to apply for the Customer Service Coordinator role at Penske Truck Leasing

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator role at Penske Truck Leasing

Location: 2519 Nordic Rd, Dayton, OH 45414

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
  
  

Qualifications:

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
  
  

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
  
  

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 2519 Nordic Rd

Primary Location: US-OH-Dayton

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2507007

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

Referrals increase your chances of interviewing at Penske Truck Leasing by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Customer Service Representative - State Farm Agent Team Member

Kettering, OH $45,000.00-$55,000.00 4 months ago

Remote Customer Service Representative – Product Testing

Entry Level Customer Service - Work From Home

Corporate Customer Service Representative (Full-Time)

Customer Service Security Officer - $16.50/ hour

After Hours Customer Service Specialist - Springfield, OH

Executive Team Leader Service & Engagement (Assistant Store Manager Customer Service) - Dayton, OH

Customer Experience Associate (Multifamily Leasing)

Customer Service Representative- Order Entry

Customer Service Representative - Kendall Electric

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.