Customer Service Coordinator

Home Appliance; Brunswick (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading home appliance retailer is seeking a Customer Service Coordinator to enhance the customer experience. Responsibilities include managing inbound calls, resolving issues, and documenting interactions. Ideal candidates exhibit excellent communication skills and a background in customer service. This remote position offers growth opportunities and a great working environment.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Employee discounts

Paid time off

Flexible Scheduling

Company parties

Growth and Career Advancement Opportunities

Great Working Environment

Qualifications

• Experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain skills and knowledge.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

High level of organization

Computer savvy

Education

High school diploma/GED

Job description

Benefits

• Great Working Environment
• Growth and Career Advancement Opportunities
• Flexible Scheduling
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Summary

We are seeking a Customer Service Coordinator to join our team at Home Appliance. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Why us

• We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances
• We want only the best and will invest in your growth
• We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts
• Growing organization provides multiple opportunities for advancement
• We reward positive results and outstanding customer service practices
• We are happy. We love what we do. We work hard and play hard.
• We are constantly evolving to ensure the big and small details of what we do aren't missed.
• Every process should be about getting customers and keeping them for life
• This is a remote position.