Customer Service Consultant - Process Associate - Italian - Remote Romania

Genpact; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company, Genpact, is seeking a Customer Service Consultant who will be responsible for supporting customers primarily in Italian and English. The role involves effective communication, problem-solving, and maintaining accurate documentation. Competitive salary, multicultural environment, and opportunities for professional development are offered.

Benefits

Attractive salary

Stable job offers - employment contract

Work in a multicultural environment

Professional training support

Free access to learning platform

Meal Tickets

Medical Services

Insurance

Additional vacation days

Partner discounts

Qualifications

• Very good knowledge of Italian (B2) and English (B2).
• Good MS Office knowledge.
• Analytical thinking and self-starter.

Responsibilities

• Answering phone calls in Italian and English, providing support.
• Receiving and placing customer orders for products/services.
• Implementing changes and focusing on process improvement.

Skills

Analytical thinking

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of CustomerService Consultant - Process Associate - Italian - Remote Romania!

Responsibilities

· Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the teamleader.

· Being able to communicate effectively both verbally and in writing.

· Able to sense other people’s emotions and provide the answer or support based on their needs.

· Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

· Easy adjust to changing scenarios regarding ways of working.

· Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

· Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

· Customer service through electronic channels.

· Projecting a positive image of the company and brand.

· Implementing changes using your creativity and focus on process improvement.

· Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process .

· Using time effectively and prioritize the daily tasks accordingly.

· Sharing with all team members any relevant knowledge obtained through customerinteractions.

· Attending trainingsessions.

· Arranging workingscheduleswith colleagues flexibly, according to business needs.

· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

· Providing assistance tonew colleagues wheneverpossible.

· Inform the process trainers and the management team whenever the information in an SOP is identified asout-of-date.

· Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications

Minimum qualifications

· Very good knowledge ofItalian (B2) and English (B2).

· Bachelor’s degree.

· Good MS Office knowledge.

· Analytical thinking and self-starter.

Preferred qualifications

· Relevant experience in phone customer service.

· High motivation and ability to learn.

· Ability to work under time pressure.

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports professional trainings and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.