Customer Service Consultant, Guest Experience

Remote Jobs; California (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading travel and tourism employer is seeking a dynamic customer service representative to deliver exceptional support. The role involves exceeding guest expectations, upselling services, and maintaining customer satisfaction. Candidates should have a genuine passion for service, strong collaboration skills, and the ability to work flexible shifts. Competitive compensation with bonus opportunities is offered, along with the potential for growth within the company.

Benefits

Flexible work shifts

Professional training programs

Paid volunteer days

Qualifications

• Ability to quickly and effectively resolve guest issues.
• Availability to work flexible shifts, including evenings and weekends.

Responsibilities

• Deliver friendly, efficient support to exceed guest expectations.
• Recommend additional services and products.
• Accurately track guest interactions using CRM tools.

Skills

Genuine passion for delivering exceptional customer service

Skill in upselling

Strong collaboration skills

Job description

Employer Industry: Travel and Tourism

Why consider this job opportunity:

• Competitive compensation of $18/hour plus performance-based incentives
• Opportunities for career advancement and access to professional training programs
• Incentives and rewards for exceptional service and upselling success
• Flexible work shifts, including evenings and weekends
• Participation in sustainability-focused initiatives with paid volunteer days

What to Expect (Job Responsibilities):

• Deliver friendly, efficient, and helpful support to exceed guest expectations
• Recommend additional services and products to enhance the guest experience
• Resolve inquiries and issues effectively while maintaining high guest satisfaction
• Accurately track guest interactions and sales opportunities using CRM tools
• Build trust and loyalty with repeat guests through personalized engagement

What is Required (Qualifications):

• Genuine passion for delivering exceptional customer service
• Skill in upselling while enhancing the overall guest experience
• Ability to quickly and effectively resolve guest issues
• Strong collaboration skills and commitment to achieving shared goals
• Availability to work flexible shifts, including evenings and weekends

How to Stand Out (Preferred Qualifications):

• TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; employer will cover the cost of the first attempt
• Previous experience in a customer service role within the travel industry

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.