Customer Service Consultant

Caliber; Odessa (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Caliber Collision Odessa is hiring a Customer Service Consultant to greet customers in person or on the phone, determine needs, and respond with guidance to support repairs. You will assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles, arranging transportation, and preparing paperwork while communicating with customers, teammates and vendors to ensure smooth repairs.

The role emphasizes providing personable, world-class service in a fast-paced production shop,

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy
• Be able to understand instructions - written and verbal

Responsibilities

• Greet customers in person or on the phone and determine their needs, providing guidance and assistance as required.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, and preparing paperwork.
• Perform active customer deliveries and communicate with customers, clients, teammates and vendors to ensure accurate and efficient repairs.
• Adhere to Caliber's Standard Operating Procedures, insurance partner guidelines, and industry standards.

Skills

Customer service

Sales experience

Communication

Multitasking

Problem solving

Job description

Service Center Odessa

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Calibrer's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay - Paid weekly and eligible for overtime


• Paid Vacation & Holidays - Can begin accruing day 1


• Career growth opportunities - we promote from within!


• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS

• 2+ years of customer facing experience; sales experience a plus


• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.


• Passion for learning the collision industry


• Be able to understand instructions - written and verbal


• Can prioritize competing tasks and adapt easily to a fast-paced environment


• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.