Customer Service Consultant

Caliber; Bradenton (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Benefits from day one

Overtime eligible

Paid vacation

Career growth

Production shop experience

Résumé du poste

Caliber Collision Bradenton is seeking a Customer Service Consultant to greet customers in person or on the phone, determine their needs, and respond with guidance for repairs.

You will support Collision Estimators by handling drop-offs, mapping and photographing vehicles, arranging customer transportation, and preparing paperwork while communicating with customers, teammates and vendors to ensure accurate repairs.

Qualifications

• 2+ years of customer-facing experience.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.
• Must be eligible to work in the United States.

Responsabilités

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance and assistance to ensure efficient repairs.
• Assist Collision Estimators with drop-offs, mapping, photographing vehicles, and preparing paperwork.
• Arrange customer transportation as needed and communicate with customers, vendors and teammates.

Connaissances

Customer service

Communication

Time management

Follow instructions

Adaptability

Description du poste

Service Center

Bradenton

Job Summary

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

Benefits of Joining Caliber

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

Requirements:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

Abilities/Skills/Knowledge

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.