Customer Service Consultant

Caliber; Alpharetta (GA); Presencial; USD 32.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical & dental

Weekly pay

Paid vacation

Career growth

Hands-on experience

Resumo da vaga

Caliber Collision Alpharetta is seeking a Customer Service Consultant to greet customers, assess needs, and guide them through the repair process. The role supports Estimators with drop-offs, vehicle mapping/marking and photo documentation, while coordinating transportation and paperwork for repairs.

The position offers weekly pay with overtime, paid vacation, and strong opportunities for internal career growth within a production shop environment.

Qualificações

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for company insurance.

Responsabilidades

• Greet customers in person or by phone and determine their needs.
• Provide guidance and assistance, respond promptly, and communicate clearly.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Perform active customer deliveries while coordinating with customers, teammates and vendors.

Conhecimentos

Customer service

Communication

Sales experience

Fast-paced

Descrição da vaga

Service Center Alpharetta

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.