Customer Service, Collections Coordinator

Global Lending Services; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values its employees and fosters a positive work culture! As a Customer Service, Collections Coordinator, you will play a vital role in helping customers resolve account issues while enjoying a supportive environment. With a fixed 40-hour schedule and no Sundays, this position is perfect for those who thrive in a structured setting. The company offers competitive pay, performance bonuses, and a range of benefits, including medical, dental, and tuition reimbursement. If you are dependable, detail-oriented, and enjoy helping others, this role is an exciting opportunity to grow with a rapidly expanding team.

Benefits

Medical, dental, and vision insurance

401K with employer match

Paid Time Off (PTO)

Paid Volunteer Time Off (VTO)

Tuition Reimbursement

Parental Leave

Business casual work environment

Qualifications

• Dependable and reliable with strong communication skills.
• Detail-oriented and enjoys interacting with customers.

Responsibilities

• Resolve account delinquency through proactive outreach.
• Build positive relationships with customers to enhance service.

Skills

Customer Service

Communication Skills

Detail-oriented

Problem-solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

1. Competitive base pay and performance bonuses, dependent on role
2. Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
3. 401K with employer match and 100% immediate vesting
4. Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
5. Paid Volunteer Time Off (VTO) Annually
6. Tuition Reimbursement
7. Parental Leave
8. Business casual work environment

Come join our growing Team!

GLS is actively seeking enthusiastic, driven individuals to become part of our expanding team as Customer Service, Collections Coordinators. As a Customer Service, Collections Coordinator you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers.

This job is ideal for someone who is:

• Dependable - more reliable than spontaneous
• People-oriented - enjoys interacting with people
• Detail-oriented - focus on the details of work rather than the bigger picture
• Achievement-oriented - enjoys taking on challenges, even if they might fail
• High stress tolerance - thrives in a high-pressure environment

Shift:

• FIXED 40-HOUR SCHEDULE
• NO SUNDAYS!
• One late night (8:00p) per week, most days off by 6:00!
• Every fourth Saturday 8:00 am — 12:00 pm

A few things you need to know!

• We are open to candidates with backgrounds in Call Center, Customer Service, Retail, Hospitality, Food Service and Healthcare.