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customer service clerks supervisor
Employment and Social Development Canada
Compton (CA)
On-site
Full time
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Job summary
A leading company in Compton is seeking a Customer Service Clerks Supervisor to oversee a small team. The role involves coordinating activities, addressing customer concerns, and ensuring high service quality. Ideal candidates will have a Bachelor's degree and 3-5 years of experience in customer service. Proficiency in Mandarin is an asset. The position offers health benefits and requires on-site work.
Benefits
Qualifications
- 3 to 5 years of experience required.
- Bilingual, with Mandarin as an asset.
- Supervisory experience managing 1-2 clerks.
Responsibilities
- Co-ordinate activities with other departments.
- Address customer complaints and provide technical advice.
- Train staff and evaluate communication strategies.
Skills
Education
Tools
Job description
With some duties as acustomer service agent
Posted onMay 14, 2025 by Employer details Panda Communications Corp.
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With some duties as acustomer service agent
Posted onMay 14, 2025 by Employer details Panda Communications Corp.
Direct ApplySign in to apply directly on Job Bank, or sign up for a Plus account to get started.
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- Location Compton , QC
- Workplace information On site
- Salary $ 34.50 HOUR hourly / 60 hours bi-weekly
- Terms of employment Term or contract Full time
- Shift
- Starts as soon as possible
- Benefits:Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3298791
- Compton, QC
Bilingual
- Bachelor's degree
3 years to less than 5 years
Work must be completed at the physical location. There is no option to work remotely.
- Mandarin
- Rural area
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Address customers' complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Train staff
- Respond to employee questions and complaints
- Provide product care and other information and service to customers
- Provide emergency response when required
- Explain the type and cost of services offered
- Consult with clients after sale to provide ongoing support
- Arrange for refunds and credits
- Answer clients' inquiries and provide information
- Answer inquiries and provide information to customers
- Answer written and oral inquiries
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Evaluate communication strategies and programs
- Enter client information in databases
- Customer service clerk
- 1 to 2 people
- Internet
- Desktop publishing software
- Mac OS
- Electronic mail
- Zendesk
- Zoho CRM
- Google Drive
- Background checks (pre-marital, pre-employments etc.)
- Basic security clearance
- Reference required
- Willing to travel
- Computer
- Cellular phone
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Flexibility
- Ability to multitask
- Punctuality
- Quick learner
- Honesty
- Dental plan
- Health care plan
- Vision care benefits
- Free parking available
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
2025-06-13
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Report a problem with this job posting * What’s wrong? This job posting contains incorrect information Inaccurate salary Inaccurate job title Email Provide more details: Report potential misuse of Job Bank
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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.
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