Customer Service Clerk I (CSAS Center)

WICHITA COMPANY LIMITED; Wichita (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

City of Wichita is seeking a Customer Service Clerk 1 – Housing to support residents with housing services and to process inquiries professionally and promptly.

In this city role, you will handle payments, maintain records, and assist visitors and callers while adhering to established policies. The position offers stable hours and opportunities to grow within municipal services.

Qualifications

• Working knowledge of office practices and procedures.
• Ability to perform mathematical computations with speed and accuracy.
• Ability to maintain complex clerical records.
• Ability to follow oral and written instructions.
• May require attainment of passing score on pre-employment typing test.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Handle money, process transactions, and track records in Excel.
• Answer phones and greet visitors; manage email inbox and direct clients to staff.
• Maintain customer accounts and post payments in online databases; prepare reports.
• Issue licenses, compute fees, and issue receipts; create work orders from calls.
• Maintain timekeeping records and payroll-related data; manage records.
• Operate office machines and type memoranda and forms; draft website content when needed.
• Some duties may require operation of a vehicle.
• Employer may assign additional duties as needed.

Skills

Customer service

Office procedures

Mathematical calculations

Record keeping

Cash handling

Education

High school diploma

Tools

Microsoft Excel

Job description

• A Highschool diploma.

Distinguishing Features of Work

Step into a pivotal front-line role with the City of Wichita as a Customer Service Clerk 1 – Housing, where your skills directly support the community by providing accurate, professional, and timely customer service. This position blends clerical expertise with public interaction, ensuring that inquiries—whether by phone or in person—are handled efficiently and in accordance with established policies. You will manage records, process payments, reconcile receipts, and assist residents with housing-related services, playing a key role in maintaining trust and satisfaction. While work is performed independently, collaboration with supervisors ensures complex situations are resolved effectively. This role offers an opportunity to grow professionally, gain hands-on municipal experience, and make a meaningful impact on the community through exceptional service delivery.

Workdays and Hours - Monday - Friday 8:00am - 5:00pm

Bargaining Unit: Service Employee's International (SEIU)

Posting may close at anytime once max number of applicants has been reached

Examples of Work Performed

• May handle money; may process, track in excel documents, and/or transport valuable documents and/or records of transactions such as Housing & Community Services mail.
• Answers telephones and/or greets visitors, maintains and checks Housing & Community Services email inbox, gives information, takes messages, directs clients to appropriate Housing & Community Services staff, and schedules routine events such as Housing Choice Voucher Hearings and Private Conferences.
• May maintain customer accounts and related records in online databases: posts payments, prepares and sends out closing or special bills, checks the accuracy of customer billing against controls and prepares routine transaction reports, create Housing Choice Voucher file folders.
• May issue various types of licenses and permits; compute fees; issue receipts of payment; create work orders from call-ins by maintenance staff; provide appropriate forms to walk in clients
• May keep records of time worked by individual employees, distributes time shown to proper work categories, posts payroll information to individual records, and maintains related personnel records.
• May maintain operating and production records, accounts, and financial statements.
• Operates office machines such as multi-line telephone system, copy machine, and fax machine; may type memoranda, letters, forms and other documents such as frequently asked questions and website content.
• Completion of work assignments may require the operation of a vehicle.
• The examples of work performed are not intended to be all-inclusive.
• The City of Wichita reserves the right to assign additional duties as needed.

Requirements of Work

• Working knowledge of office practices and procedures.
• Ability to make mathematical computations with speed and accuracy.
• Ability to maintain complex clerical records.
• Ability to understand applicable policies and procedures and to exercise good judgment in making decisions in accordance with ordinances, codes, and regulations.
• Ability to follow oral and written instructions.
• Ability to write legibly.
• Ability to lift and carry up to 60 pounds.
• Ability to stay seated for extended periods of time.
• Ability to climb ladders and to bend, turn, and reach as necessary to get equipment or supplies.
• May require attainment of passing score on pre-employment typing test.
• Ability to develop and maintain effective working relationships with associates.
• Ability to communicate clearly and effectively, both orally and in writing.
• May require ability to acquire and maintain a valid Kansas driver's license.
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Experience and Training

Required Experience And Training

• A Highschool diploma.
• One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
• One year of experience in handling cash transactions, including balancing and reconciling cash drawers.
• Must be legally authorized to work in the United States without the need of a sponsorship.
• Attainment of passing scores on pre-employment tests. Candidates with the required experience and training will be required to take the following assessments:
• Customer Service Mindset Survey
• Microsoft Excel 2013 - Normal User
• Microsoft Word 2013 - Normal User

Preferred Experience And Training

• One year experience managing a high volume of telephone calls on multiple lines.
• One year experience in a municipal or government setting.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlan.pdf

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

CITY OF WICHITA

Full-time Employee Benefits

• VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
• HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
• SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
• HEALTH INSURANCE – UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
• DENTAL INSURANCE - Two Delta Dental plans are offered – Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
• LIFE INSURANCE – Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
• SUPPLEMENTAL LIFE – Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
• LONG-TERM DISABILITY INSURANCE– The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
• VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
• RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
• FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
• LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
• MORE BENEF