Customer Service Clerk 7:00 - 3:30

Old Dominion Freight Line, Inc.; Hagerstown (MD); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short/Long Term Disability

401k Retirement plan

Job summary

Old Dominion Freight Line, Inc. is seeking a Customer Service Representative to join our OD family culture in Maryland. You will provide exceptional service in a fast-paced service center, handling calls and emails, quotes, bids, and shipment statuses.

The role emphasizes accuracy, strong communication, and multi-tasking as part of our family-driven approach to reliable LTL freight. OD offers benefits and growth opportunities within a nationwide network.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail and communication skills.
• Proficiency with Microsoft Office; AS400 experience preferred.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, status of shipments, and help customers with Bills of Lading and labeling freight.
• Respond to customer issues and questions in a timely manner.
• Support internal and external customers with OD Service 2.0.
• Assist with general office duties as needed (mailing, filing, copying).
• Scan documents into the computer system.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

Education

High School diploma

Tools

AS400

Job description

At Old Dominion, we don't just move freight— we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shape how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD. Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Responsibilities

• Answer phones and respond to emails in a courteous and timely manner
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
• Respond to customer issues and questions in a timely manner
• Provide Service 2.OD to internal and external customers
• As needed, may assist with general office duties such as mailing, filing and copying
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Qualifications

• High School diploma or equivalent preferred
• 1 year of customer service experience, preferably in the transportation industry
• Strong attention to detail
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office
• AS400 experience preferred
• Ability to handle multiple request and priorities in as fast-paced environment
• Demonstrated aptitude for quickly learning new systems and processes

Compensation

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements. ($19.29-$23.43) Working Days: Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift: Morning Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Benefits

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• 12 Days Paid Time Off
• 9 Paid Holidays including a birthday holiday
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career

We prioritize our OD family of employees Ability to advance through our promote from within philosophy National Career Opportunities Available at our 260+ service centers

Equal Opportunity

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.