Customer Service Clerk

Aureate Group; Tampa (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Short-Term Disability, Long-Term Dis

401(k) and Roth 401(k)

Additional voluntary benefits

Job summary

Aureate Group in Tampa, FL is hiring a Customer Service Clerk to support front-of-house operations, cashiering, and customer service. The role emphasizes fast, friendly checkouts, maintaining cleanliness, and accurate cash handling to ensure a positive shopping experience.

Responsibilities include assisting customers, loading vehicles, maintaining merchandising standards, and collaborating with the Front End Manager to meet service goals.

Qualifications

• Basic computer and POS knowledge required.
• Cash handling experience preferred.
• Strong communication and organization skills.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Knowledge of food safety regulations preferred, but not required.

Responsibilities

• Streamline checkout experience with fast, friendly service.
• Delight customers with best-in-class service.
• Bag orders and assist with loading vehicles.
• Perform daily cleaning duties as assigned by the Front End Manager.
• Handle customer concerns and service recovery professionally.
• Follow cash handling procedures and reconcile tills.
• Maintain checkout and entrance cleanliness and organization.
• Resolve operational issues to maintain service levels.
• Coordinate with store leadership on operations and satisfaction goals.

Skills

POS knowledge

Cash handling

Problem solving

Communication skills

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Position Summary

Our Customer Service Clerk assists the Front End Manager and Customer Service Lead in executing the store's front-of-house operations, including cashiering, customer service, checkout efficiency, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, ensuring that common areas are clean and sanitary, and accurately executing cash handling processes. As a main point of customer contact, this position plays a uniquely important role in the overall success of the store.

Key Responsibilities

• Streamline the customer experience through fast, friendly, and accurate checkouts.
• Delight customers by exceeding their expectations with best-in‑class service.
• Carefully bag each customer’s order and offer assistance in loading their cars.
• Perform daily cleaning duties, including sweeping the floors, operating the floor machine, cleaning restrooms, and other duties as assigned by the Front End Manager.
• Handle customer concerns, complaints, and service recovery professionally and efficiently.
• When cashiering, follow all cash handling procedures, including counting down and reconciling tills.
• Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
• Resolve operational issues quickly to maintain service levels.
• Coordinate with store leadership to support overall store operations and customer satisfaction goals..

Qualifications

• Relevant industry experience preferred but not required
• Basic computer, POS, and cash management knowledge
• Strong problem‑solving skills with the ability to make quick, effective decisions
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Knowledge of food safety regulations preferred, but not required
• High school diploma or equivalent required

Physical Requirements

• Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

• Full-time: Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
• Full-time: 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

Compensation

• $16.00 - $17.00 per hour