Customer Service Clerk

Balls Food Stores; Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Balls Food Stores in Olathe, KS seeks a reliable Customer Service / Cash Office Clerk to support front-end operations and cash office duties with precision.

In a fast-paced, team-oriented environment you will ensure accurate transactions, handle deposits, count drawers, and assist guests at checkout while keeping areas organized.

The role emphasizes guest service, accuracy, and collaboration to deliver exceptional store experiences, while following company policies and loss prevention practices.

Qualifications

• High school diploma or GED required or equivalent work experience.
• Flexible schedule including evenings, weekends, and holidays.
• Retail or grocery experience preferred.

Responsibilities

• Provide friendly, professional service to guests and resolve questions efficiently.
• Count drawers, prepare deposits, verify cash balances, and maintain accurate records.
• Follow cash handling procedures to ensure accuracy, security, and compliance.
• Operate cash registers and process transactions (cash, credit, digital payments).
• Scan items, verify pricing, and ensure accurate totals while maintaining checkout speed.

Skills

Customer service

Cash handling

POS / cash register

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Price Chopper, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments