Customer Service Clerk

Balls Foods; Olathe (KS); On-site; USD 28,000 - 34,000; Full time

Job summary

Balls Foods is seeking a reliable Customer Service / Cash Office Clerk to support front-end operations with guest-focused service and precise cash handling. The role emphasizes accuracy in daily transactions, deposits, and cash balance verification while maintaining organized checkout areas and secure cash offices.

You'll collaborate with teammates across departments to ensure smooth store operations, handle returns as needed, and uphold loss-prevention and safety standards in a fast-paced

Qualifications

• High school diploma, GED, or equivalent work experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Experience in grocery or retail environments preferred.

Responsibilities

• Provide friendly, professional service and resolve guest questions efficiently.
• Count drawers, prepare deposits, verify cash balances, maintain records.
• Follow cash handling procedures to support accuracy, security, and compliance.
• Operate cash registers to process transactions including cash, credit, and digital payments.
• Scan items, verify pricing, and maintain accurate totals for fast checkout.
• Provide change, issue receipts, and handle returns or exchanges per policy.
• Assist front-end with register support, bagging, and organized checkout areas.
• Maintain security of cash, safe, and cash office areas.
• Report discrepancies, shortages, or overages promptly.
• Communicate with leadership and teammates about cash flow and needs.
• Maintain a clean, organized, and safe work environment.
• Follow loss prevention and safety standards at all times.
• Collaborate across departments to support store operations and guest satisfaction.
• Assist during slower periods with front-end or administrative tasks.

Skills

Customer service

Cash handling

Attention to detail

Teamwork

Front-end operations

Education

High school diploma or GED

Tools

POS software

Cash drawers

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Price Chopper, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments