Boat Business Assistant

Bass Pro Shops; Altoona (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Boat Business Assistant to support the Boat Department and Boat Dealerships with clerical tasks for boat, motor, trailer or ATV purchases.

Responsibilities include processing quotes in IDS, closing documents, deposits, and ensuring timely posting of deals. Strong customer service, organization, and attention to detail are essential in this role.

Qualifications

• Strong commitment to world class customer service in a retail boat department.
• Clerical/data entry skills in a marine/auto context.
• Ability to communicate in a friendly and professional manner.
• Good organizational abilities and attention to detail.

Responsibilities

• Assist in selling finance and insurance programs to increase dealer revenues.
• Process paperwork for sales, quotes, deposits and closing documents.
• Manage MSO records, filing, and affidavits for requests.
• Answer multi-line phones and direct calls to the right associate.
• Perform daily closing activities and cash handling procedures.

Skills

Customer service

Clerical data entry

Communication

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Tools

IDS

Job description

POSITION SUMMARY:

The Boat Business Assistant provides the clerical support for all boat, motor, trailer or ATV customer purchases in the Boat Department or at a Boat Dealership.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Assists the Business/Sales Manager or (in the absence thereof) the Boat Manager in selling finance and insurance programs to increase dealer revenues.
• Conducts or assists in customer closings and funding activities.
• Coordinates all paperwork involved in the sale process, i.e., create and finalize quotes in IDS, print all closing documents, enter customer deposits in IDS and maintain Sales, Finance and/or Commission logs.
• Accounts for all monies received in the department and ensure the safekeeping of those funds.
• Performs closing activities at the end of the day, i.e., till reconciliation procedures, batch detail report, Daily Cash Report, bank deposit slip preparation, etc.
• Completes data entry into IDS of all activities associated with the sale. Accurately post all deals within 24 hours of delivery.
• Organizes / processes MSO's by entering their receipt into IDS, safeguarding these documents, maintaining an appropriate filing system for easy retrieval when unit sells, and completing appropriate affidavits for requesting duplicate MSO's as needed.
• Answers multi-line phones in a timely, professional and courteous manner. Directs all inbound calls to the appropriate associate or department and take complete and accurate messages if requested associate is unavailable.
• Keeps boat dealership stocked with all necessary office supplies, including state / local title and registration paperwork; maintains an adequate inventory of supplies and order supplies on a timely basis.
• Complete and file all required title work and associated documentation. Prepares check requests as needed.
• Maintains all documentation from the various manufacturers and warranty register all products sold within manufacturer's specified timeframe requirements.
• Performs other clerical tasks as required including, sending faxes, file preparation and maintenance of customer files.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• High School education or equivalent experience
• Must be at least 21 years old to qualify for this position.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures, make change to customers and figure percentages
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Clerical / data entry skills preferably within the marine or auto industry
• Good organizational abilities
• Detail orientated

TRAVEL REQUIREMENTS:

• N/A

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

PHYSICAL REQUIREMENTS:

• Regular computer work, standing, sitting and walking.
• Occasional lifting.
• Seldom to never lifting up to 50lbs

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops