Customer Service Clerk

Randalls; Frisco (TX); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access via Stream

Flexible schedules

Associate discounts

Career growth & development

Job summary

Albertsons Companies Inc. in Frisco, TX seeks a Customer Service Clerk to deliver friendly, accurate service at the front desk. You will operate scanners, process payments, apply discounts, answer loyalty questions, and bag groceries.

The role requires reliability, strong communication, and the ability to multi-task in a fast-paced store. You will also handle money orders, wire transfers, lottery, returns, gift cards, and keep the service desk clean and well stocked.

Qualifications

• Prior customer service experience preferred.
• Experience operating cash registers and payment processing machines.
• Ability to count money accurately.
• Ability to handle money orders and lottery transactions.
• Strong communication and organizational skills.
• Reliability and punctuality required.

Responsibilities

• Operate electronic scanning cash registers and collect payments.
• Honor discounts and coupons and assist with Loyalty Program.
• Assist customers with sign-ups for Loyalty Program.
• Bag items and handle other transactions (money orders, wire transfers, lottery, gift cards).
• Process customer returns.
• Maintain cleanliness of the Customer Service Desk and front area.
• Replace stock in display areas and adhere to the uniform policy.

Skills

Customer service skills

Cash register operation

Money handling

Lotto/wire transfer processing

Communication

Multi-tasking

Reliability

Tools

POS systems

Money counting machines

Lotto terminal

Wire transfer processing

Job description

A Day in the Life:

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receiving payment for customer purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions or sign-ups, and bagging items. You will also operate machines to sell money orders, lotto tickets, and transfer funds by wire, process customer returns, sell gift cards and lotto tickets, and handle other transactions as needed. Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy.

What you bring to the table:

• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.