Customer Service & Claims Representative

Omega Home & Auto Care; St. Louis (MO); Remote; USD 35,000 - 45,000; Full time

Job summary

Omega Home & Auto Care is looking for a Customer Service & Claims Representative to join their team. In this role, you will be responsible for delivering outstanding customer service and handling inquiries related to device protection plans. With a focus on professionalism and empathy, you will ensure each customer's experience is managed with care, accuracy, and attention to detail. The company offers competitive pay and benefits, as well as opportunities for advancement as they grow nationally.

Benefits

Competitive base pay with performance-based bonuses

Health, dental, and vision insurance

401(k) plan with company match after one year

Paid holidays and floating holidays

Work-from-home flexibility

Advancement opportunities

Qualifications

• 1+ years of customer service or client-facing experience.
• Strong verbal communication skills and phone etiquette.
• Basic understanding of administrative workflows.

Responsibilities

• Serve as the primary point of contact for customers.
• Handle inquiries regarding billing, claims, and plan benefits.
• Accurately document customer interactions in CRM systems.

Skills

Communication

Active listening

Organization

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service & Claims Representative

Customer Service & Claims Representative

1 day ago Be among the first 25 applicants

We’re expanding rapidly—and Omega Mobile Care, powered by Ensurety Ventures, is leading the charge in delivering Complete Device Protection to a new generation of mobile customers. Through exciting new partnerships in the wireless space, we’re helping customers stay connected and covered with protection plans that deliver real peace of mind.

To support this growth, we’re hiring Customer Service & Claims Representatives to serve as the voice of Omega Mobile Care. If you thrive in a fast-paced, people-first environment and take pride in delivering excellent service, we want to hear from you.

About the Role

Omega Mobile Care is looking for proactive, customer-focused professionals to join our team. In this role, you’ll be the first point of contact for customers and service providers—handling inquiries, resolving issues, and making sure each customer experience is handled with care and accuracy. This is a pure customer service role with no sales component, focused on supporting wireless device protection plans with empathy, professionalism, and attention to detail.

About Our Company

Omega Mobile Care, part of the Ensurety Ventures family, provides Complete Device Protection plans backed by strong partnerships and industry expertise. Ensurety Ventures has helped consumers protect what matters most through a growing suite of protection products for vehicles, homes, and now mobile devices. Recognized as a "Top Place to Work" in 2021, and backed by an A+ BBB rating and 4-star Google review, we’re proud to deliver top-tier service and support to customers across the U.S. and beyond.

Key Responsibilities

• Serve as the primary point of contact for customers regarding their Complete Device Protection plans, delivering an outstanding experience from start to finish
• Handle a wide range of customer inquiries including billing, claims, cancellations, and plan benefits with professionalism and empathy
• Deliver friendly, knowledgeable support via phone, email, and chat
• Accurately document all interactions, follow-ups, and outcomes in CRM systems
• Collaborate with internal teams to support administrative workflows including reimbursements, account updates, and claims processes
• Meet service-level goals and quality standards in a dynamic, team-oriented environment

Qualifications

• 1+ years of customer service or client-facing experience
• Strong verbal communication, active listening, and phone etiquette
• Basic understanding of administrative or service workflows
• Ability to stay organized, prioritize tasks, and follow through
• Comfortable working remotely and independently
• High school diploma or equivalent required

Preferred Skills

• Experience with consumer product support, insurance, or wireless/device protection
• Familiarity with Microsoft Excel, Word, and Outlook
• CRM system experience (e.g., Salesforce, HubSpot)
• Strong attention to detail and adaptability in a fast-paced setting

What We Offer

• Competitive base pay with performance-based bonuses
• Health, dental, and vision insurance
• 401(k) plan with company match after one year
• Paid holidays and floating holidays
• Work-from-home flexibility
• Advancement opportunities as we scale nationally

Join a team that’s redefining protection in the mobile space. Apply now and be part of Omega Mobile Care’s next chapter.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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