Customer Service Center Rep - Access Center

Freddie Mac; Tampa (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare services provider seeks a remote Customer Service Representative to support their team in Florida. This role involves scheduling patient appointments and managing customer inquiries, requiring strong communication skills and a high school diploma. Opportunities for career advancement and a comprehensive benefits package are provided.

Benefits

Comprehensive benefits package

Paid time off

Tuition reimbursement

Performance appraisals and team awards

Qualifications

• Must reside in Florida.
• Minimum of 1 year of customer service experience.
• Bilingual in Spanish-English preferred.

Responsibilities

• Support the physician's office health care team.
• Document customer interactions accurately.
• Serve as the initial point of contact for marketing activities.

Skills

Active listening

Communication

Multitasking

Education

High School Diploma or Equivalent

Associate's degree or related field

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home in Florida
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and tuition reimbursement
- Yearly performance appraisals and team award bonuses
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Support the physician's office health care team by scheduling patient appointments and assisting with patient inquiries
- Serve as the initial point of contact for all marketing activities and physician referral efforts
- Quickly determine the needs of customers and handle escalated calls professionally
- Document customer interactions accurately in the appropriate database while multitasking
- Perform other marketing and non-marketing related duties as assigned

What is Required (Qualifications):
- Must reside in the State of Florida
- High School Diploma or Equivalent required
- Exceptional active listening, verbal, and written communication skills
- Ability to type 40-45 WPM and handle multiple systems simultaneously
- Minimum of 1 year of customer service experience

How to Stand Out (Preferred Qualifications):
- Associate's degree or related field
- 1 year of experience in a call center environment
- 2 years of experience in the healthcare industry
- Bilingual in Spanish-English (reading, writing, and speaking)
- Knowledge of the healthcare and/or managed care industry

#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #BenefitsPackage

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