Customer Service Center Assistant Terminal Manager

FLORIDA ROCK & TANK LINES INC; Pensacola (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Florida Rock & Tank Lines Inc in Pensacola, FL is seeking an experienced dispatcher/manager to oversee terminal operations. Responsibilities include supervising dispatch staff and drivers, scheduling across shifts, and maintaining strong customer communication for dispatch services.

This role involves enforcing safety and budgetary goals, training new staff, and ensuring smooth coordination between mobile and office teams. A 2-year degree is preferred but not required.

Qualifications

• Minimum 1-3 years of management experience.
• Minimum 2 years transportation and/or fuel experience.
• 2 year college degree preferred, but not required.

Responsibilities

• Oversee daily dispatch operations and office staff.
• Coordinate driver schedules including days, nights, weekends and holidays.
• Train new dispatchers and ensure effective shift communications.
• Communicate with customers regarding dispatch services and issues.
• Monitor inventory levels for accounts and allocate equipment as needed.

Skills

Management experience

Scheduling experience

Education

Two-year college degree

Job description

Job Details

Job Location: PENSACOLA TERMINAL - Pensacola , FL 32503Promote Safe Operations to both office staff and driver force.

• On-call 24/7 for Terminal/Dispatch support.
• Scheduling both drivers & office staff (days, nights, wknds, holidays).
• Daily monitoring of dispatch function, fill in as Dispatcher when needed.
• Management of office staff members and drivers.
• Overseeing maintenance of inventory levels for several large accounts
• Assignment of equipment to driver force.
• Direct communication with customers regarding dispatch service.
• Responsible for Customer Care Program and compliance.
• Investigation of Customer Cargo Loss/Damage claims.
• Working closely with the Terminal Manager regarding budgetary goals.
• Maintaining budgeted Driver vs. Truck ratio.
• Training of new dispatchers.
• Ensure proper communications between dispatchers and shift changes.
• Other duties as assigned.
• ATM position is expected to train for 6 mos and willing to relocate as a Terminal Manager within one of our network locations.

Qualifications

• Minimum 1-3 years of management experience required
• Minimum 2 years transportation and/or fuel experience required
• 2 year college degree preferred, but not required