Customer Service Cashier — Fast-Paced Fuel Station

Hassan & Sons Inc; Santa Rosa (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hassan & Sons Inc in Santa Rosa, CA is seeking a Full-Time Cashier/Customer Service Rep to support daily store operations, cashiering, and ensure a welcoming environment for customers.

You will handle POS transactions, assist with product recommendations, maintain store presentation, follow safety and food handling guidelines, and collaborate with the team to deliver excellent service.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash handling.
• CPR and First Aid training a plus.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per policy.
• Perform safe drops, cash counts, and drawer balancing at shift end.
• Verify identification for age-restricted items and credit transactions.
• Stock shelves, coolers, and displays to ensure products are organized and visually appealing.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired items and report discrepancies to the Station Manager.
• Keep the sales floor neat and clutter-free.
• Prepare self-serve and ready-to-eat food and beverage stations.
• Follow all food safety and sanitation guidelines.
• Clean and sanitize equipment regularly.
• Maintain cleanliness of the facility including restrooms and fueling area.
• Refill windshield washer stations and supplies.
• Follow safety procedures and report hazards.
• Adhere to shift duties and assist with car wash operations if applicable.

Skills

Strong customer service

Communication skills

Cash handling

POS systems

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Hassan & Sons Inc in Santa Rosa, CA is seeking a Full-Time Cashier/Customer Service Rep to support daily store operations, cashiering, and ensure a welcoming environment for customers.

You will handle POS transactions, assist with product recommendations, maintain store presentation, follow safety and food handling guidelines, and collaborate with the team to deliver excellent service.