Customer Service- Cashier

Roche Bros. Supermarkets; Natick (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Roche Bros. Supermarkets in Natick, MA is seeking a friendly Cashier to provide excellent customer service and efficiently process transactions at the checkout lane. You will help create a pleasant shopping atmosphere and treat every customer like family.

Responsibilities include accurate price ringing, ID verification for alcohol where applicable, proper cash handling, bagging assistance, and keeping the store area clean and safe. Must be able to work a flexible schedule and be US-authorized.

Qualifications

• Must be passionate about people and committed to customer service excellence.
• Must work well in a team and interact positively with customers.
• Must demonstrate high integrity and reliability.
• Must complete e-learnings and department training programs.
• Must read, write, speak, and understand English.
• Must be able to work a schedule based on store needs.
• Authorized to work within the U.S.

Responsibilities

• Promote Roche Bros. image as a service-oriented operation with courteous service.
• Collaborate with management and associates to build a strong customer service team.
• Record items at correct prices in the correct departments quickly and accurately.
• Verify identification for beer and wine purchases where applicable.
• Follow cash handling procedures and maintain accurate over/short records.
• Bag and check customer orders, ensuring nothing is left behind at checkout.
• Report problems or inquiries to customer service management as needed.
• Help control shrink through attentive ringing and loss-prevention awareness.
• Keep work areas and equipment clean, safe, and well maintained.
• Perform other duties as assigned by management.

Skills

Customer service

Team player

Integrity

English proficiency

Schedule flexibility

US work authorization

Job description

Overview

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Minimum Qualifications

• Must be passionate about people and committed to customer service excellence!


• Must be able to work as a team member and interact positively with customers.


• Must possess a high standard of integrity and reliability.


• Successful completion of e-learnings and department training programs.


• Must be able to read, write, speak, and understand English.


• Ability to work a schedule based on the business needs of the store location.


• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.


• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.


• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.


• Verify identification for beer and wine purchases (where applicable).


• Follow company cash handling procedures and maintain acceptable over/short record


• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.


• Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.


• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.


• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.


• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.


• Other duties as assigned by management

Secondary Job Functions

• Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.


• Return shopping carts and hand baskets to the proper location.


• Assist in training new associates.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Sitting

0% (N) Never

Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)

1-33% (O) Occasionally

Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.

34-66% (F) Frequently

Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of the back and neck and cluttered floor space.

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action:

The continuous movement of the entire body.

Working Conditions:Working environment is inside.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.