Customer Service & Cart Attendant

Total-Wine-; Claymont (DE); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k) & retirement benefits

College tuition assistance

Job summary

Total Wine & More is hiring store team members to deliver exceptional customer service and manage daily inventory. You will greet customers, help locate products, and support online orders and curbside pickup in a fast-paced wine and beer environment.

The role requires 1–3 years retail experience, familiarity with POS systems, and a flexible schedule including evenings and weekends. High school diploma preferred; physical ability to lift and stand for long periods is expected.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Greet customers and deliver a personalized shopping experience.
• Maximize product inventory including processing freight and stocking merchandise.
• Support online business operations and fulfill orders for in-store or curbside pickup.
• Assist with deliveries if assigned and drive when required.
• Maintain store safety, cleanliness and compliance with applicable laws.

Skills

Retail experience

Customer service

Flexible schedule

Team player

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

About the role

All Store Team Members play an essential role in building our company brand by delivering excellent customer service. You will maximize product inventory and support online business operations, ensuring a positive shopping experience.

• You will Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

You will come with High school diploma or equivalent preferred 1-3 years of experience, 1+ years of experience in a retail setting preferred Familiarity with point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends.

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insuranceCritical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!
• Crafted for you

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Compensation

Worker Type: Regular Pay Range: $15.90 - $22.26 Hourly

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

Why Join Us

We are excited you're here and are ready to pop a bottle with your name on it! As America's largest independent retailer of wine, spirits, beer & more, we're looking for go-getters who want to spark joy with our customers and communities. As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!

The anticipated close date of this posting is 120 days from the posted date indicated above.