Customer Service & Care Sales Advisor

Kingsley Home Care Services; Suffolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the care sector is seeking a dedicated Care Sales Administrator to join their family-oriented team. This role involves engaging with potential residents and their families, providing information about care services, and arranging assessments. The ideal candidate will possess strong customer service skills, a passion for helping others, and proficiency in relevant software tools. Join a company recognized for its commitment to employee wellbeing and enjoy opportunities for professional growth and development. If you are looking to make a meaningful impact in people's lives, this position is perfect for you.

Benefits

Comprehensive induction programme

Paid training

Opportunities for progression

Qualifications

• Previous experience in a sales environment is preferred.
• Must have GCSE English and Maths at grade C or above.

Responsibilities

• Answer calls from inquiries about care homes and services.
• Arrange home visits and follow up with inquiries for feedback.
• Develop knowledge about services to effectively answer questions.

Skills

Customer service orientation

Confident communication

Empathetic telephone manner

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Ability to build effective relationships

Sales process understanding

Education

GCSE English

GCSE Maths

Tools

CRM systems

Microsoft Excel

Microsoft Word

Job description

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

We’re a family-owned national care home and home care operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk.

As part of a strategic move to improve our customer service, we are looking for an additional talented Care Sales Administrator to be based in our Lowestoft office, Suffolk.

The Role

• On a daily basis, you will be answering calls from inquirers seeking information about our care homes and home care services. You will be arranging show rounds at our care homes or facilitating assessments by our Home Care Coordinators in the client’s own home.
• You will find out information about the family/prospective resident or client and record it on our CRM (inquiry handling) system.
• Following the visit to the home or the home assessment, you will routinely call inquirers for feedback to gauge the performance in conducting the show round or the care assessment.
• You will need to quickly develop knowledge about our services across the country, as well as the home care services delivery areas so you can answer questions about them from the inquirer.

The Customer Service & Care Advisor will be required to work standard hours, which will include weekends.

Reports to: Marketing Director

Key duties and responsibilities

• Be a good listener and have a passion for helping people.
• You will have a confident, empathetic telephone manner allied to a broad understanding of the sales process.
• Be comfortable handling care inquiry calls, emailed care inquiries, and Live Chat inquiries for our elderly care homes across the country.
• Take ownership of every inquiry, answering customers’ questions about homes, finding out about care requirements, arranging home visits, and carrying out follow-up calls when required.
• Working knowledge of Microsoft Excel and Word and the ability to understand new systems quickly.

Skills and attributes

• Proven customer service orientation combined with the ability to work well with others, in the office and out.
• GCSE English and Maths at grade C or above.
• Previous experience of working in a sales environment.
• Confident communicator and good listener.
• Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and the ability to understand new systems quickly.
• Passion for helping people.
• Experience of building effective working relationships.

What will you gain?

We offer a comprehensive induction programme, paid training and an opportunity for progression within the company.