Customer Service/Call Center Specialist

ZipRecruiter; Tulsa (OK); On-site; Full time

Job summary

A leading company is seeking a Customer Service/Call Center Specialist in Tulsa, OK. The ideal candidate will have strong analytical skills, basic accounting knowledge, and a commitment to high standards. Responsibilities include answering calls, resolving issues, and collaborating with team members. Benefits include paid time off and health insurance coverage.

Benefits

Paid Time Off

Sick Leave

Vacation Time

11 Paid Holidays

Hourly Health and Welfare Pay

Qualifications

• Minimum one year of experience in a call center or financial services.
• Familiarity with Fair Debt Collection Practices and Privacy Laws is preferable.

Responsibilities

• Answer calls and resolve customer issues.
• Log issues and collaborate with team members.
• Escalate urgent customer concerns promptly.

Skills

Analytical Skills

Customer Service

Organizational Skills

Detail-Oriented

Communication

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Job Description

Customer Service/Call Center Specialist that possesses basic accounting knowledge, is a self-starter willing to learn and grow, has strong analytical skills, and is committed to excellence and high standards. The ideal candidate should be organized, detail-oriented, and customer service focused. Must be able to learn quickly, work independently, multi-task, and produce accurate results.

Job Responsibilities:

1. Answer calls and resolve customer issues
2. Log issues and problems
3. Dependability and a strong work attendance record are essential
4. Collaborate with team members and management to achieve department goals and maintain service levels
5. Escalate urgent customer concerns promptly
6. Experience in mortgage loans or banking is desirable

Experience/Training:

• Minimum one year of experience in a call center, financial services, or similar role
• Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection Act, Consumer Financial Protection Laws, and Privacy Laws is preferable

Skills and Abilities:

• Passionate about providing high-quality customer care
• Computer literate with at least 2 years of experience using MS Office Suite (Word, Excel, etc.)
• Ability to work independently and as part of a team
• Assess issues and apply appropriate urgency
• Communicate feedback effectively and present observations, trends, and recommendations to peers and management

Benefits include:

• Paid Time Off
• Sick Leave
• Vacation Time
• 11 Paid Holidays
• Hourly Health and Welfare Pay for insurance coverage

Compensation:

- Hourly pay rate of $18.16 plus $4.57 for personal insurance coverage

- Successful completion of a federal background check, including criminal background, drug test, credit check, and fingerprinting, is required

- GMG is an equal opportunity employer committed to diversity and inclusion.

Education:

- High school diploma or equivalent required

- Expected hours: 40 per week

Shift:

- 8-hour shifts, Monday to Friday

Citizenship Requirement:

- Must be a US citizen

Work Location:

- In-person at Tulsa Office