Customer Service Branch Associate / Delivery Driver - Automotive Finishes

Sherwin-Williams; Worcester (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Branch Associate to join their team in Worcester. This part-time position involves receiving and preparing orders, ensuring customer satisfaction, and safely delivering products. The ideal candidate will have a strong background in customer service and experience with material handling equipment. You'll be part of a dynamic environment where your contributions directly impact customer experiences and operational efficiency. If you're ready to take on a role that combines teamwork and customer interaction, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work in the U.S.
• Experience with material handling equipment preferred.

Responsibilities

• Prepare orders for delivery or pickup according to schedule.
• Assist customers in person and over the phone.

Skills

Customer Service

Material Handling Equipment

Order Preparation

Education

High School Diploma or GED

Tools

Forklifts

Pallet Jacks

Hand Trucks

Job description

The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.
The individual selected for this role will be expected to work at Automotive Branch #9129 located at 451 Southbridge Street, Worcester, MA 01610. This is a part time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Qualifications Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

Responsibilities

• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Deliver products to the customer in a safe and timely manner
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules and regulations
• Ensure that the stockroom is organized
• Operate tinting, mixing, and color matching equipment, as needed
• Comply with inventory control procedures and assist with bi-annual inventory review