Customer Service Branch Associate / Delivery Driver - Automotive Finishes

The Sherwin-Williams Company; Massachusetts; On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in the paint and coatings industry is seeking a Branch Associate to manage orders, deliver products, and provide excellent customer service. This part-time role involves working at the Automotive Branch in Randolph, MA, with responsibilities including operating equipment and ensuring a clean workspace. Ideal candidates will have strong communication skills and a background in customer service.

Qualifications

• Must be able to lift and carry up to 50 lbs frequently.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Prepare orders for delivery or pickup according to schedule.
• Assist customers in person and over the phone.
• Deliver products to the customer in a safe and timely manner.

Skills

Customer Service

Communication

Teamwork

Education

High School diploma or GED

Tools

Material handling equipment

Job description

The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.

The individual selected for this role will be expected to work at Automotive Branch #9159 located at 37 Teed Drive, Randolph, MA 02368. This is a part time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)


• Load and unload products from deliveries


• Operate and maintain warehouse vehicles and equipment


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Process sales transactions accurately and consistent with policies and procedures


• Deliver products to the customer in a safe and timely manner


• Communicate and cooperate with supervisors and coworkers


• Keep a clean and safe working environment and optimize space utilization


• Follow quality service standards and comply with procedures, rules and regulations


• Ensure that the stockroom is organized


• Operate tinting, mixing, and color matching equipment, as needed


• Comply with inventory control procedures and assist with bi-annual inventory review

Minimum Requirements

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must have a valid, unrestricted Driver's License


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion


• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED


• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)


• Have at least one (1) year of work experience in customer service, retail, or sales