Customer Service – Booking Hotels | Work From Home

Destination Knot; Orlando (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

Destination Knot is seeking a Customer Service Representative for Cruise Lines to provide outstanding support in a remote work environment. This role involves assisting clients with cruise bookings, answering questions, and delivering exceptional service. Ideal candidates are detail-oriented, communicative, and passionate about travel, with training provided for those new to the industry.

Benefits

Flexible work-from-home schedule

Paid training and team mentorship

Access to exclusive cruise perks and travel discounts

Qualifications

• Strong communication and problem-solving skills required.
• Customer service experience preferred (travel, hospitality, or retail a plus).
• Comfortable navigating booking tools and email platforms.

Responsibilities

• Assist clients with cruise bookings, questions, and trip details.
• Answer client questions about cruise itineraries, cabins, and amenities.
• Monitor payment timelines and post-booking follow-up.

Skills

Communication

Problem Solving

Customer Service

Detail-Oriented

Job description

Job Title: Customer Service – Cruise Lines | Work From Home

Company: Destination Knot

Employment Type: Remote

About Us:

Destination Knot is a travel company that specializes in creating unforgettable cruise vacations, luxury getaways, and group travel experiences. We are passionate about helping our clients explore the world by sea while offering expert planning, exceptional service, and personalized support every step of the way.

Job Description:

We are looking for a friendly, detail-oriented Customer Service Representative – Cruise Lines to assist clients with their cruise travel needs. This work-from-home position is ideal for someone who enjoys helping others, is passionate about travel, and thrives in a remote support role. You will be the go-to contact for clients needing assistance with cruise bookings, questions, and trip details.

Key Responsibilities:

Answer client questions about cruise itineraries, cabins, amenities, and inclusions

Assist with booking requests, modifications, and travel preferences

Provide timely and professional customer service throughout the booking process

Communicate with cruise suppliers for updates, confirmations, and special requests

Monitor payment timelines, travel documentation, and post-booking follow-up

Keep accurate records of client preferences and reservations

Qualifications:

Strong communication and problem-solving skills

Customer service experience preferred (travel, hospitality, or retail a plus)

Comfortable navigating online booking tools and email platforms

Detail-oriented and able to manage multiple tasks independently

Passion for cruise travel and learning about cruise lines

No prior travel industry experience required—training provided

What You’ll Gain:

Flexible work-from-home schedule

Paid training and team mentorship

Income potential through performance-based project support and client satisfaction

Access to exclusive cruise perks, industry rates, and travel discounts

Growth paths into cruise planning, sales, or leadership roles

How to Apply:

If you enjoy delivering excellent customer service and love the idea of helping others cruise the world, we’d love to hear from you. Apply today to join Destination Knot and build a rewarding career from home!

$40,000 - $70,000 a year