Customer Service – Booking Hotels | Work From Home

Destination Knot | Travel Careers; Dallas (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A travel service company is seeking Customer Service Representatives to assist clients with hotel bookings in a remote role. Candidates should have strong communication skills and a friendly demeanor. This position provides flexible working hours and comprehensive training, aimed at helping clients secure their ideal hotel accommodations. Excitement for travel and helping others is essential for success in this role.

Benefits

Flexible, remote work environment

Exclusive travel discounts

Full training and mentorship

Qualifications

• Strong communication and customer service skills are essential.
• Previous experience in customer service or hospitality is a plus.
• Basic computer skills and reliable internet connection needed.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Respond promptly and professionally to client inquiries.
• Maintain accurate records of client interactions.

Skills

Strong communication

Customer service skills

Friendly demeanor

Time management

Job description

Overview

Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed.

Key Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities

Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!