Customer Service – Booking Hotels | Work From Home

Destination Knot | Travel Careers; Baltimore (MD); Remote; USD 35,000 - 50,000; Full time

Job summary

A travel services company is seeking Customer Service Representatives to assist clients with hotel bookings in a remote environment. Ideal candidates will have strong communication skills and a passion for travel. The role involves providing accurate information on hotel options and responding to client inquiries professionally. Comprehensive training and ongoing support are provided, along with flexible working arrangements and performance-based income opportunities.

Benefits

Flexible working environment

Full training

Exclusive travel discounts

Personal and professional development opportunities

Qualifications

• Customer service experience preferred but not required.
• Comfortable managing time effectively.
• Interest in travel and assisting clients.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities and pricing.
• Respond to client inquiries promptly via multiple channels.

Skills

Strong communication and customer service skills

Friendly, professional demeanor

Basic computer skills

Job description

Overview

Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Comprehensive training and ongoing support are provided to help you succeed.

Key Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities

Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!