Customer Service – Booking Hotels | We Will Train You

Wanderwell Collective; Boston (MA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Training & resources

Team mentorship

Performance-based income

Travel discounts

Development opportunities

Job summary

Wanderwell Collective is seeking friendly Customer Service Representatives focused on hotel bookings. This remote role involves researching, planning, and securing accommodations that fit client preferences. Ideal for travel enthusiasts who enjoy helping others and thriving in a flexible, virtual environment.

You will communicate with clients, provide up-to-date information on hotels, and maintain accurate booking records. Comprehensive training and a supportive team culture are provided.

Qualifications

• Strong customer service skills and clear communication are essential.
• Friendly, professional demeanor and positive attitude are required.
• Able to work independently and manage time effectively.
• Basic computer skills and reliable internet connection are needed.
• Interest in travel and helping clients plan stays is a plus.

Responsibilities

• Assist clients in researching and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond to client inquiries via phone, email, or online chat.
• Maintain detailed records of client interactions and bookings.
• Collaborate with team to ensure seamless experiences for clients.
• Stay updated on hotel offerings and travel trends.
• Attend virtual training sessions and team meetings.

Skills

Customer service

Communication

Time management

Independent worker

Tech literacy

Tools

CRM basics

Job description

Job Title: Customer Service – Booking Hotels
Job Type: Flexible Schedule | Remote Work

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview

We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Key Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.