Customer Service | Booking Hotels & Cruises

Destination Knot; Town of Florida (NY); Remote; USD 20,000 - 70,000; Full time

Job summary

A trusted travel planning company is seeking Customer Service Representatives to assist clients with hotel bookings. This remote position requires strong communication and customer service skills. Ideal candidates are friendly, detail-oriented, and passionate about travel. The role offers flexible hours, full training, and potential income growth based on performance.

Benefits

Flexible remote work environment

Full training and access to resources

Exclusive travel discounts

Personal and professional development opportunities

Qualifications

• Strong communication and customer service skills.
• Friendly and professional demeanor.
• Comfortable working independently.
• Basic computer skills required.
• Interest in travel is a plus.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities and pricing.
• Respond promptly to client inquiries via various channels.
• Maintain detailed records of client interactions.
• Stay updated on hotel offerings and travel trends.

Skills

Communication skills

Customer service skills

Positive attitude

Time management

Basic computer skills

Job description

Job Title: Customer Service | Booking Hotels & Cruises

Company: Destination Knot

Job Type: Flexible Schedule | Remote Work

About Destination Knot:

Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview:

Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Key Responsibilities:

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer:

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities

Salary: $20,000 - $70,000 a year

Excited to help clients book amazing hotel stays?

Apply today and become part of the Destination Knot team!