Customer Service | Booking Cruises

Evermoretravelllc; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A trusted travel planning company is seeking Customer Service Representatives to assist clients with cruise bookings in a flexible remote role. Candidates should possess strong communication skills and a positive attitude. Previous customer service experience is beneficial, but not mandatory. The position offers a supportive team culture, full training, and performance-based income opportunities.

Benefits

Flexible, remote work environment

Exclusive travel discounts

Personal and professional development opportunities

Qualifications

• Strong communication and customer service skills.
• Friendly and professional demeanor.
• Comfortable working independently.

Responsibilities

• Assist clients in selecting and booking cruise accommodations.
• Provide accurate information on cruise amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries.

Skills

Strong communication skills

Customer service skills

Time management

Basic computer skills

Friendly demeanor

Job description

Job Title: Customer Service | Booking Cruises

Company: Evermore Travel LLC

Job Type: Flexible Schedule | Remote Work

About Us: Evermore Travel is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on cruise bookings. In this remote role, you will assist clients with researching, planning, and securing cruise accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Key Responsibilities:

• Assist clients in selecting and booking cruise accommodations
• Provide accurate information on cruise amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on cruise offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer:

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities